Frequently Asked Questions
Please see below for answers to our most frequent questions. If this doesn’t solve the problem, please send an email to our helpdesk at events@publicdefenders.us.
I'm new to Sched, what do I need to know?: Welcome, and thank you for joining us! Please see this attendee guide for personalizing your schedule, checking your time zone, and what to expect during the conference: https://sched.com/guide-category/guide-for-attendees/ . Sched also has a helpful video guide here: https://sched.com/guide/web-tour-for-attendees/
Log in Issue:
Forgotten password: Click here to reset your password. Please keep an eye out for an email from National Public Defense Virtual Conference to log in and re-set your password. Sched will not automatically save your password, so make sure you have saved it somewhere that you can remember.
I’ve registered but have never set a password:
Please email events@publicdefenders.us. What most likely happened is the automated email from Eventbrite/Sched did not come through OR the process of setting up your Sched account was incomplete, so your account is currently considered “Inactive.” Please email our Events Helpdesk for support. If you have your order confirmation # from Eventbrite, please include that information.
Your organization bought your ticket and you have not yet registered :
If your organization paid for your ticket, you should have received an email with the promo code and instructions on how to register. Please check your email for that and follow those instructions. If you did not receive that email, please check with the contact from your organization. You do need to follow those instructions and complete the free registration to access the Zoom sessions and materials.
Do you have closed captions?
Our sessions are all set to enable Zoom auto transcription. You do need to have your Zoom settings on to enable you to see the live transcription. Here is a short video on how to do that.
Are the sessions being recorded?
Yes, almost all of the sessions are being recorded. A handful are not at the request of the speakers. Those not to be recorded will be noted in the description of the session.
When and where do I find the recordings?
The recordings will be available within the same schedule you are using for the conference. The Zoom link will be replaced with a link to the recording. The recordings will be edited and posted in the weeks following the conference.
Where do I find help in learning how to navigate the conference online page?
How can I access the schedule and sessions from my phone.
Download the “Sched” app
Search for “NAPD”
Select this conference
What are “Sponsors”?
Sponsors are businesses or individuals who have contributed to the costs of the conference and provided for scholarships. Please visit their pages. Many have “open table talk” times and/or a form you can use to sign up to speak with a representative.
What are “Justice Organizations”
Many of our speakers are connected with other organizations. The Justice Organization Page is a listing of those organizations with details for you. Please check out the resources on that page.
Views and Opinions:
The views and opinions expressed by conference speakers are those of the speakers and do not necessarily reflect the official policy or position of the National Association for Public Defense.
